Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erik Moreno

Erik Moreno

June 16, 2026

5  out of  5
rating by Erik Moreno
"It was a great experience to have Kennedy assist me , with my policy. She was fast helpful and very supportive. I wish all the insurance agents were like her . Thank you once again for your service ."
Profile photo of Gisele Bonini

Gisele Bonini

June 16, 2026

5  out of  5
rating by Gisele Bonini
"Professional, helpful and quick on her feet. Really good service. Thank you Kennedy you are awsome."
Profile photo of athina thomas

athina thomas

June 15, 2026

5  out of  5
rating by athina thomas
"Gavin Cowan from was absolutely amazing, very kind and very polite, always answered all my questions and was very prompt with the call-backs. The main reason I chose to go ahead with state farm was that I was convinced that customer service would be great."
We responded:
"Gavin is indeed a valuable member of our team, and I'm glad he could assist you so effectively. It's wonderful to know that his kindness and prompt responses made a positive impact on your decision. We always strive to provide excellent customer service, and your feedback reinforces our commitment. If you have any further questions or need assistance, feel free to reach out anytime. - Jamie Detten - State Farm Insurance Agent, Richardson, TX"
Profile photo of Margaret Ezulike

Margaret Ezulike

June 15, 2026

5  out of  5
rating by Margaret Ezulike
"The rep Gavin was understanding and explained everything to me"
We responded:
"Thank you, Margaret! I'm glad to hear that Gavin was able to provide clear explanations and understanding during your experience. We appreciate your feedback and are always here to help with any questions you might have. Let us know if there's anything else we can assist with!"
Profile photo of Weldon Hargrow

Weldon Hargrow

June 9, 2026

5  out of  5
rating by Weldon Hargrow
"I would like to thank Kennedy for her assistance with my claim, she was very nice, and very helpful thanks for Kennedy."
Profile photo of Bill Brunken

Bill Brunken

June 8, 2026

5  out of  5
rating by Bill Brunken
"I’ve had to make a few adjustments to my policies, wasn’t sure how or where to start! One phone call and they totally handled everything for me with”smiling” voices!!!🤪"
Profile photo of Saiko

Saiko

June 5, 2026

5  out of  5
rating by Saiko
"This State Farm has insane quotes. I have both home and auto insurance with them. I have quoted with many other agents too. As soon as they heard my auto quote from here they straight up telling me that’s too good for them to even try to compete. Kennedy has helped me recently switching my insurance to a different car. She was very friendly and helpful and got everything taken care of very quickly. I would recommend this State Farm to everyone I know."
Profile photo of John Muirhead

John Muirhead

June 4, 2026

5  out of  5
rating by John Muirhead
"Kennedy was great to deal with this morning and Jamie and crew are awesome to work with."
Profile photo of RoseAnne Langevin

RoseAnne Langevin

June 3, 2026

5  out of  5
rating by RoseAnne Langevin
"Kennedy was so sweet. She got me on the right track with access to my online account. Was a pleasure having her help me."
Profile photo of Noreen Lodhi

Noreen Lodhi

June 3, 2026

1  out of  5
rating by Noreen Lodhi
"Idk why this office thinks it’s ok to spam call people on the do not call registry. If someone doesn’t answer, don’t call them again. I’m tempted to report them so they get fined for calling me."
Profile photo of Fayrene Brown

Fayrene Brown

June 2, 2026

5  out of  5
rating by Fayrene Brown
"Today I spoke to Kennedy and she was so helpful and so pleasant to talk to. She took care of my problem swiftly which exhibited her knowledge and expertise. Again, her attitude was so delightful it made the call a joy. Great job!"
We responded:
"Thank you, Fayrene! I'm glad Dayton could assist you in finding the right coverage and price. We appreciate your feedback and are always here to help with any of your insurance needs. If there's anything else we can do for you, just let us know!"
Profile photo of Dotan Dor

Dotan Dor

June 2, 2026

5  out of  5
rating by Dotan Dor
"Kennedy was able to help me out quickly and I enjoyed speaking with me her , great lady person great servise"
Profile photo of Lisa Lambert

Lisa Lambert

June 2, 2026

5  out of  5
rating by Lisa Lambert
"Kennedy quickly helped me with my inquiry and was very friendly and helpful. She also double checked with other sources to confirm my car was roadside ready and for my peace of mind. Thanks, Kennedy!"
Profile photo of Ashok Kumar

Ashok Kumar

June 2, 2026

5  out of  5
rating by Ashok Kumar
"Kennedy at Jamie Detton's SF office is wonderful to work with! She was extremely helpful in coordinating a new vehicle policy for a relative, diligent in her follow ups, and made sure to explain all the details after thoroughly investigating my questions. And she is very friendly to boot!"
Profile photo of J L

J L

May 26, 2026

5  out of  5
rating by J L
"Whenever I’ve needed assistance at Jamie Detten’s State Farm Insurance office, I’ve encountered nothing but exceptional customer service. Today, I would like to especially thank Gavin. He answered all my questions and concerns, and reassured me that the request I made for my homeowners policy would be taken care of immediately. This is late in coming, but I also want to thank Jamie Detten for her help with our auto insurance claim last year. Her quick response to my frustration and concerns got my claim reassigned to another claim specialist, and everything went smoothly from there. Thanks again to everyone!"
Profile photo of Anuradha Krishnan

Anuradha Krishnan

May 26, 2026

5  out of  5
rating by Anuradha Krishnan
"I changed my old car to a new one, and Kennedy helped me update my insurance and get a great deal. It was fast and easy!Thank you so much"
Profile photo of Lillian Gomez

Lillian Gomez

May 21, 2026

5  out of  5
rating by Lillian Gomez
"The staff is absolutely amazing. Very professional and easy to speak with. They also helped with renter's ins. Stephanie was extremely patience with me I had a lot of questions. I had to call the office again (I think it was the 4th time) and Jamie answered the phone, and she was so sweet and willing to help me. The staff goes beyond the call of duty to help you. I'm so very pleased and grateful. THANKS"
Profile photo of Jesse Castaneda

Jesse Castaneda

May 13, 2026

5  out of  5
rating by Jesse Castaneda
"Kennedy was a big help and answered all my question with perfectly and made it clear"
Profile photo of Jodeci Ingram

Jodeci Ingram

May 12, 2026

5  out of  5
rating by Jodeci Ingram
"Above and beyond, every request I ask she delivered. Wish I could give more stars."
Profile photo of Amreen Fatima

Amreen Fatima

May 12, 2026

5  out of  5
rating by Amreen Fatima
"Best person for ever ❤️"
Profile photo of John Zipko

John Zipko

May 12, 2026

1  out of  5
rating by John Zipko
"This office was no help at all. I had issues with their App and everything only goes through the State Farm App. After your initial setup, all you are is a payment. I cancelled my policy 12 days ago. I got a cancellation message in the mail 2 days later. However, still no sign of my refund check. This was the worst insurance experience I’ve ever had."
Profile photo of jesse alaniz

jesse alaniz

May 8, 2026

5  out of  5
rating by jesse alaniz
"Kennedy was very professional and friendly and explained everything and made me fill comfortable talking to her."
Profile photo of Robin Shaffer

Robin Shaffer

May 7, 2026

5  out of  5
rating by Robin Shaffer
"Great customer service! I had an accident and my car couldn’t be fixed so it was a total loss and also my fault. I was so anxious and worried how I would be treated having had a very bad experience some years ago with another company. When I called the office for help, Kennedy stepped in and moved things along, made sure I was talking to the right people, and was so considerate. I don’t write reviews very often but great insurance agents should be acknowledged. I recommend them 100%!!!"
Profile photo of Julia Red

Julia Red

May 4, 2026

5  out of  5
rating by Julia Red
"Kennedy truly provided us a great in-depth service. Thank you!"
Profile photo of Dave Anderson

Dave Anderson

May 4, 2026

5  out of  5
rating by Dave Anderson
"Kennedy was very helpful in making our auto insurance adjustment. Thank you!"